FAQs

Q: Why is the 60th anniversary and extra Voyager bonus content an additional charge if it has already been filmed?

All footage associated with the anniversary and extra Voyager material was captured for the Voyager documentary.

However, shaping this material into a finished presentation requires substantial new editorial and production work.

The Standard Deluxe Set not only fulfills the original pledge commitments but exceeds the previously stated bonus content scope, with approximately three hours of bonus material rather than the two hours originally referenced.

The anniversary and extra Voyager material represents:

• Newly produced editorial content

• A separate production effort

• Additional authoring and manufacturing considerations

Rather than expanding the scope of the original pledge, this content is being offered as an optional upgrade.

Q: Will the full program be available on DVD?

DVD format has significant capacity limitations compared to Blu-ray.

The combination of DVD and Blu-ray discs included in the Standard Deluxe Set is exactly what was promised in the original pledge and is consistent with the format structure used in our previous documentary releases.

Your Standard Deluxe Set includes:

• Region-free DVD (feature documentary)

• Blu-ray discs (feature + bonus content)

Due to space constraints, extended bonus content is only viable on Blu-ray or digital streaming platforms.

Like much of the home entertainment industry, long-form and bonus programming is now primarily produced for higher-capacity formats. This is strictly a technical limitation, not a content decision.

Q: How will digital streaming work? Will I be able to download the content?

We will provide digital access through a secure streaming platform. Backers will receive a private access link for viewing.

We will share full streaming details once the delivery platform is finalized. Downloads are unavailable at this time due to licensing restrictions.

Expanded usage rights required for downloadable files are typically secured through a commercial distribution agreement and may become possible following a commercial sale.

Q: Will the 60th anniversary and extra Voyager bonus content delay delivery of my Standard Deluxe Set?

No, it will not. Production of the Standard Deluxe Set remains our primary commitment.

To streamline manufacturing and fulfillment, we will produce any approved 60th anniversary and extra Voyager bonus content alongside the Standard Deluxe Set.

Most importantly:

• Anniversary and extra Voyager bonus content decisions will not alter the Standard Deluxe Set delivery target

• Backers who decline anniversary and extra Voyager content will not experience fulfillment delays

Q: How will international shipping work for 60th anniversary and extra Voyager bonus content?

For backers selecting physical media, approved anniversary and extra Voyager bonus discs will be included with the Standard Deluxe Set.

 This approach helps:

• Maintain fulfillment efficiency

• Avoid multiple shipping cycles

• Reduce handling and freight complexity

Customs policies vary by country.

While most shipments clear without issue, import duties or taxes (if applicable) remain the responsibility of the recipient.

Q: How do I update my shipping address?

To ensure accurate delivery, backers may review or update their shipping information by logging into their BackerKit account Here

If you need assistance accessing your account, please contact us: voyagerdocumentary@gmail.com

We’re here to help.